Frequently Asked Questions
What states do you ship to?
We currently ship to all 50 states via UPS Ground 1-3 day shipping. Shipping cost vary based on distance from Charlotte,NC.
We do not ship on Saturday or Sunday. We suggest ordering early in the week to allow timely arrival.
When are cookies shipped?
We use UPS Ground Shipping and do not ship on Saturday or Sunday. Orders placed Monday - Thursday before 5pm (EST) will be shipped within 48 hours. Orders placed Friday - Sunday will be shipped on the following business Tuesday. We suggest ordering early in the week to allow timely arrival. Ashlee’s Cookie Fusions is not responsible for delays in transit due to high package volume, weather, mechanical error, natural disaster, safety control, local carrier mis-scans, or inaccurate/incomplete shipping information. Packages do not require signature for release. Leaving a package at an address is up to the discretion of the delivery person and therefore, is out of our control.
Where do cookies ship from?
Charlotte, NC.
Do I need to sign for my package?
No signature is required for release.
How long do cookies stay fresh?
Our cookies are individual packed by heat sealing. Most of our recipes stay fresh for up to 1 week.
Additionally, you may freeze the cookies, with wrappers still on, in an airtight container. To thaw, set cookies out at room temperature. Do not microwave or heat frozen cookies in the oven.
How do I store my cookies when they arrive?
Store the individually wrapped cookies in an air tight container for up to 7 days after the bake date. You may also choose to store individually wrapped cookies in an air tight container and freeze for longer periods. You may reheat cookies (unwrapped) in the oven preheated to 325 degrees for 5-6 minutes for that warm, irresistible goodness. Do not store in the refrigerator or heat in the microwave, this will harden cookies.
What is the processing time?
Order processing takes 48 hours (Monday-Thursday) to 72 hours (Friday-Sunday). Once orders are received, verified, and prepared they are shipped the next business morning.
May I include a gift message?
Yes, we love gifting! Just select gift message at checkout and type your message! We will include the message on its own sheet inside the cookie box!
Do your products contain wheat/dairy/eggs/nuts or other food allergens?
Many of our products contain or may come in contact with common food allergens, including nuts, wheat, milk, eggs, and soy. Ashlee’s Cookie Fusions is not an allergen free environment. While not all of our products contain food allergens, all of our products are baked or prepared in an environment where nuts, wheat, milk, eggs and/or soy are present. We do not recommend consuming any of our products if you are allergic to such food allergens.
Do you offer a vegan cookie?
Yes, vegan options are available by request.
What are you doing regarding COVID-19?
We have a rigorous cleaning and sanitation routine in place. Frequent hand washing procedures have been and will always be a standard for our company. Gloves are used during preparation and packaging. We work with a small team of two who never work while ill.
Is pick up available?
Pick up is available for bulk orders only and must be arranged in advance. Email us for specific details.